Contact Email Addresses

Sales / Orders: orders@art4thesoul.com
Support: support@art4thesoul.com
Shipping: shipping@art4thesoul.com
Returns: returns@art4thesoul.com 

How do I retrieve my username/password?

You may retrieve your user name or password by clicking on the Login/create account button located at the top right hand side of your screen and entering your email address or username in the appropriate field.

Shipping

Where do we ship?

We will ship within the continental US. For information about shipping to Alaska or Hawaii please contact us at 949.675.1791.

When will my order arrive?

We will get your order out ASAP. Generally orders arrive within 1-2 weeks, and sometimes 3 weeks, depending on shipping location. Please allow extra time for shipments that are larger items, and orders placed during the holiday season. Also keep in mind that many of our pieces are handmade and from small artists, thus additional time may be required.

What if I need my order shipped immediatly or overnight?

Call us at 949.675.1791. We have several expediting options available to our customers.

Can I track my package?

Please call us at 949.675.1791 if you have questions regarding the progress of your order.

What do I do if my order arrives damaged or incorrect?

Call us imnmidiately at 949.675.1791 Retain all the original packaging and broken items for at least two weeks unless otherwise instructed. It's important that you follow this procedure so that we can process your claim with the shipping company. Art for the Soul will help in any way we can but we cannot be responsible for collecting on lost or damaged goods or for replacing damaged items when the above procedure is not followed.

Can I redeem a gift certificate or store credit online?

No you cannot redeem online but we'd be more than happy to do a phone order with you.

Returns

We want you to be completely satisfied with your purchases. If your purchase does not meet your expectations, you may return the item within 7 days (Store Credit Only) of receiving your purchase, with a copy of the receipt, in person or you may return the item via UPS or the US Postal Service.

For a store credit less any shipping costs as long as the item is returned in good condition. to:

Art for the Soul
210 Marine Ave. Suite B

Balboa Island, CA. 92662

Defective Items

If you receive a defective item, please return it within 7 days from the purchase date with a copy of the receipt or via UPS or the US Postal Service. We will gladly replace the item or if that is not possible, you will receive store credit.

Incorrect Items

If you have a received an incorrect item, please call us at (949)675-1791.

Special Orders

Special Orders are not returnable or exchangeable.

Why don't you have the same products online that are in the store?

We will be adding new merchandise to our website regularly. You may be able to find the pieces you loved online at a later date. Unfortunately some items will never be available online because they are one of a kind or because our current contract with the artist states that we cannot sell their work online. These extremely unique pieces may be ordered over the phone by calling the location where you saw them; please see the following question for our contact information.

Where is your "brick-and-mortar" store located?

We are located in South Orange County, California:

  • Balboa Island
    210 Marine Avenue
    Balboa Island, CA 92662
    PH: (949) 675-1791

 

I'm an artist and I'd like to have my work carried in your stores, what is the review process?

Please click on the contact us link located at the top of this page and see the "New Artists" section.

I'd like to work at Art for the Soul, how do I apply?

Please click on the contact us link located at the top of this page and see the "Employment Opportunities" section.

What is your jewelry made of?

The metal type will be listed in the item description. Here are definitions for the metal types we carry:

Sterling silver: is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper.

Gold filled: composed of a solid layer of gold bonded with heat and pressure to a base metal such as brass.

Gold vermeil: a combination of sterling silvergold, and other precious metals.

How do I care for my jewelry?

We recommend cleaning jewelry with a soft, non-treated, polishing cloth. We do not recommend using harsh chemicals or abrasives because they will lightly scratch the surface of the jewelry, causing decreased luster over time.

I'm having trouble with my pendulum clock, what do I do?

Setting up your pendulum clock: unlock pendulum holder from its shipping position by gently sliding to the right until it hangs freely. Carefully place pendulum on hanger.
Batteries: Insert a fresh "AA" or a "C" battery according to the +/- symbols. Alkaline type batteries should be used. You should change your clock batteries once a year. This will ensure accurate time keeping.

Low battery warning feature: if your clock pendulum stops this is your notice to replace the current batteries with fresh ones.

Time setting: Set time by advancing the minute hand or hand setting knob at the rear of movement clockwise to the correct time.

Mounting wall clocks: hang your clock making sure the mechanism itself is vertical so that the pendulum can swing evenly on either side of the hump on the bottom of the mechanism (taking into account that some of our clocks are asymmetrical and may be slightly tilted to one side or the other to achieve the proper balance). Tilt your nail or screw slightly upward to hold the clock tight into the wall (nail should be sticking out of the wall about 1/4"). Start pendulum swinging by moving it approximately two inches to the right and releasing it, taking care that nothing is obstructing the swing arm.

Loose clock hand: simply push the hand firmly back down the white shaft.

Not keeping time: try new batteries first (even if the pendulum is swinging). Make sure the hands are not obstructing each other (bend away from each other gently if need be).

Pendulum not swinging: change batteries, check to make sure pendulum is unlocked (see setting up your pendulum clock above), or make sure clock is flush against wall.

Still having problems? Call us at 949.675.1791.

Is my information secure?

Please see our Privacy Policy below.

Privacy Policy

We love our customers and are strongly committed to their privacy. The following policy explains how and why we collect, store, manage, and use personal data from our customers.

Information Collection and Use

art4thesoul.com collects personal information from our customers when they register with or make a purchase from us. To register we ask for information such as customer's name, company name if applicable, phone number, email address, and mailing address. When placing an order we may also ask for credit card information. If shipping to another person we will ask for their information in addition to that of the buyer.

art4thesoul.com may combine information about customers with information we obtain from our 'brick and mortar' store.

art4thesoul.com collects information about a customer's transactions with us, including information about previous purchases.

art4thesoul.com uses customer information for the following general purposes: order fulfillment, service improvement, marketing, and to conduct market research.

Information Sharing and Disclosure

art4thesoul.com does except to provide products or services as requested, when we have permission, or under the following circumstances:

We provide the information to trusted vendors and artists who work on behalf of or with art4thesoul.com under confidentiality agreements. Be assured that these companies do not have any independent right to share information.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of art4thesoul.com terms of use, or as otherwise required by law.

Your Ability to Edit and Delete Your Account Information

You may edit or delete your art4thesoul.com account information at any time by logging into your account.

New categories of marketing communications may be added from time to time.

Users who visit this page can opt out of receiving future marketing communications from these new categories or they can unsubscribe by following instructions contained in the messages they receive.

We reserve the right to send communications relating to the art4thesoul.com products and service updates, such as service announcements, administrative messages and the art4thesoul.com Newsletter, that are considered part of the art4thesoul.com account, however you reserve the right to opt-out of receiving them.

There is a possibility that order information might possibly remain in our archived records after your account has been deleted.

Confidentiality and Security

art4thesoul.com limits access to personal information about our customers to employees and vendors or artists who we believe reasonably need to come into contact with that information to provide products or services or in order to do their jobs.

art4thesoul.com has physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about our customers.

Changes to this Privacy Policy

art4thsoul.com may update this policy. We will notify our customers about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your art4thesoul.com account or by placing a prominent notice on our site.

NOTICE: For important information about safe surfing from the Federal Trade Commission please see their website at ftc.gov.

Effective Date: December 1, 2008